Monday, July 25, 2011

Encounter with Diana Chen - his true colours

Since Dexter shared his story, I will post this for all to see what kind of person this dog is! Apologize that it's long-

18 MayDoc Bob Koh
Hi Diana:
Had specially ask the Dr doing the test to expedite the results for your mom and I got it last night.
...The results shows signs of very early stroke and a mild heart attack. Within 9-15 mths she may have the risk of a full blown heart attack and a stroke.
I will be in Singapore on 19-21 and may be able to see you both on 20th at about 11.30am or 21st afternoon.
Keep these dates free and let me know what time work best for you both.
The spurs are making the vertebrae disc degenerate faster than it should which is another issue that has to be address quickly before more serious complications comes about.
Will you both be able to see me on 20th or 21st May?
Doc Bob

18 MayDiana Chen- Robinson
Sorry dr,

Rushing my family in the morning hence the very short reply. Are u ok for the 21st evening or night say after 7 or 8? I need to attend service earlier that day. Pls let me know your thoughts on the schedule.

The results are not unexpected, somehow I feel instinctively that if this was not treated I won't have much time with my mom. It had been brewing in my head for the last two months now. I appreciate your help.

Thanks
Diana

18 MayDoc Bob Koh
Hi Diana is Fri evening/night another option for you to consider. Sat evening will work if that is best slot for you both. I have some Indonesians patients in Sin staying at Marina Bay Sands and to save time I might also check into the Marina Bay Sands Hotel.

18 MayDiana Chen- Robinson
Ok sat evening then pls let me know the time

18 MayDoc Bob Koh
Hi Diana is 7.30pm on Sat works?

18 MayDiana Chen- Robinson
Ok that's great!!!

02 JuneDoc Bob Koh
Yes please get your mom to continue the exercises. It will reduce her discomforts and pain when I start my treatment for her. I know exactly what is needed to be done for her to get well, and really well. Not just temporary relief. Her ares of concerns are my strengths and forte, and I know what i am doing, and have been doing so for more than 15 yrs. Take care. I am very impressed by your husband Ashley. Its not easy for him to do what he wants to do. He must love you a lot and care a lot about what matters to you.

03 JuneDiana Chen- Robinson
Hi doc, sorry late reply! Don't mind I answer you here as I don't wanna SMS overseas number . Our insurance is with Bupa International and it's on a high end premium with a family coverage to cover expatriate families so that people with a profile like my own family benefits .Even most insurances do not cover pregnancies but Bupa does that. Our insurance is very comprehensive and expensive. It is to ensure we get the treatments we deserve from the kind of premium we pay.

Our service agent says all we need is the diagnosis, proposed treatment plan and cover page for the report so we can submit for pre approval. He said it doesn't matter even if it is alternative treatment as the plan is comprehensive enough to cover once the proper application is done. The amount you quoted is well within the limitation of the plan!!

Very happy now cause once settled my mom can go ahead and my husband had finally agreed to let her try it!!! Pls get back to me doc so we can start the process asap!!!!

Cheers
Diana

03 JuneDiana Chen- Robinson
Doc, when will u be in town? Hope to start the first treatment asap if possible?? Pls help me get the necessary documents ready so we can get covered for the treatment.

My mom has a pending appointment for NUH next week, unsure if we should still go back or cancel!! Pls advise!

Cheers,
Diana

05 JuneDoc Bob Koh
If ur mom is starting her treatment with me, all u need to do is to get de set of X rays dat I sent u at Ang Month Kio imaging center. I hv no financial arrangements w them n u are free to go another center u favour. My patients told me their pricing is lower than Radlink Diagnostics at Paragon. I shud be in Sin abt 10 Jun n w update u again. Take care.

05 JuneDiana Chen- Robinson
Doc, x rays is not a problem. That can be done. We need to get the docs for insurance so we can get reimbursed for the treatment. Bupa replied telling us that our policy does cover alternative treatment as long as we can get supporting docs and the estimated amount for treatment is well under the coverage. My husband will not let me go ahead if we cannot get pre approval from Bupa. I hope you understand that we are not talking abt x ray here doc. This is urgent.

05 JuneDiana Chen- Robinson
If you are very busy, can I ask my agent to arrange with you directly then? He said it can be processed with 7 days once paperwork is in. We have been using Bupa for a long time and they are very efficient so worries about it at all doc. Thanks

06 JuneDoc Bob Koh
Yes pls do that.

06 JuneDiana Chen- Robinson
I've given my agent your card as they need to do due diligence before proceeding. I was told that they cannot find any reference regarding company details. Pls for now send us your official reports regarding my Mom's tests and diagnosis.

06 JuneDoc Bob Koh
Hi Diana in Taiwan we are known as Traditional Chinese Medicine Practtioners and Governed by a Registered Traditional Chinese Medicine Society. In the past for more than 10 yrs, other insurers have not recognized us and does not allow claims.

06 JuneDiana Chen- Robinson
But Bupa international allows claims, as I mentioned earlier. Bob this is getting extremely frustrating for me

06 JuneDiana Chen- Robinson
Bupa allows it as long as we get the proper documentation in place. Not x rays so let us not make any mistakes here. I have handed in the hair analysis report as part of the supporting document but they do require more as part of their SOP to process claims. Just because other insurers don't allow it and I don't know what insurance your clients are using doesn't mean we can't claim thru Bupa international. Bupa is an extremely comprehensive insurance company that provides very comprehensive policies. As for as my policy is concerned.

As far as my agent and I am aware we are Able to claim this is because our policy is over
Well over what regular people have. The quotation you quote me is well and truly within the claims.

It is not up to you to decide if we can claim or not anyway. Now as my doc and I respect you for it, so please give me due respect to furnish me with the documents as I have requested to start processing.

06 JuneDoc Bob Koh
Maybe I can speak to their agent when I am in Sin on 10/11 jun . Also test is currently accepted in Mainstream medicine . It may be another 10 - 20 yrs before it will be accepted. I am just as frustrated as you are and the way I can see patients benefitting from insurance is to set up an Integrative Medicine Center and cooperate with MDs. The Physiotherapy techniques that we use are more effective than the Physiotherapy by Mainstream Hospital but insurance won't recognize our training. That is the situation and that why only patients who are willing to pay themselves are seeing me for now. I know the Insurance doesn't make sense as my methods are more effective n can save them lots of money in future costs of treatments as my methods treat n address the root causes. There are a lot of things in our health care system n insurance that really makes no sense to me.

06 JuneDiana Chen- Robinson
Fair enough I understand what you mean abt mainstream and alternative treatment may not agree all the time.

But my agent told me that the supporting docs is all needed to process. Even if we cannot claim like you said, we can still try right??? We can always try.

Now all I'm requesting is for you to just email me the docs. We just need your diagnosis report, treatment procedure and cover page. That's all.

06 JuneDoc Bob Koh
In de past 10 over yrs dat patients have tried to make claims, but the insurers don't recognize our Certificates and our work. We are getting such gud results and are saving money for insurers, so it just don't make sense.

06 JuneDiana Chen- Robinson
Bob all I need is the supporting docs, 1. Diagnosis report 2.treatment procedure 3. Cover page letter.

06 JuneDiana Chen- Robinson
I have handed in test report to Bupa, they want supporting docs so that they can process. That's all. I have said all i want to and all I need to say.

I'm am a very upset and frustrated person now cause I am not getting support from you. We are talking about my Mother's treatment here.

06 JuneDiana Chen- Robinson
Btw you told me that you have discussed with ya team regarding the treatment fees? What's the outcome?

06 JuneDoc Bob Koh
They have agreed that, Instead of 9 sessions over 3 mths for US$7800, we will do a 12 sessions treatment and training program for her over 5-6 mths. This is on top of the waiver of the 20% that we set aside for charity.

06 JuneDiana Chen- Robinson
Just out of curiosity, I have respect that you are doing charity but why do you ask patients to pay 20%more for charity? I mean isn't charity supposed to be out of the generosity of your heart? Meaning to say if I am doing charity I will only use profits for charity but won't ask people to pay me 20% more for me to do charity. Because if you think about it, it's not really charity then is it? It will be more like a donation no?

06 JuneDoc Bob Koh
Yes the fees that we charge are in accordance with what it will it will cost to have the problems treated with other mainstream modalities and we are offering a better solution that what others are offering. So if a patient can see that what we are charging is better value than any other methods, we are happy to take on such a patient. And we donate 20% of our fees to charity. There are many ways to look at a situation and your view is also correct if you view that the results doe snot warrant the fees that we charge. What is important to a patient is, As long as patients can get effective solutions and find that our solution is cost effective and has the ability to save them a lot of money in future medical costs then we know that we are doing the right things. It is a difficult call my dear. When we are faced with people who needs medical attn and are faced with financial difficulties we are our Pastor for suggestion on how we can make our services equitable for all. We can't charge some and offer free services to others. S our Pastor suggest that we create a vehicle and have a committee to study the needs of patients who needs financial aid. So you as a patient , as long as you feel that we can deliver the solutions that you want and find out methods cost effective, then you don't have to worry about how we use our fees and for what purpose. A former patient, who have seen many Drs and spent a considerable sum of money for all kinds of treatments, told me that he is blessed to be able to afford my fees, and that I deliver very good results to him, that others can't, and he is glad that a part of the fee that he paid can be used to help others less fortunate people than him. He said that money alone may not get the best Drs. Sometimes we need a bit of luck too. When someone thinks that way they normally gets exponential results from my program. We are not perfect and just want to do what may be good for all concerned. Hope that helps and clarifies.

06 JuneDiana Chen- Robinson
Ok, pls give me the docs as requested.

25 JuneDoc Bob Koh
Pls let me know if you got the diagnosis in your gmail. Take care.

25 JuneDiana Chen- Robinson
U want to take no responsibility for the diagnosis? That's not right and not ethical bob, you cannot write that. It is not ETHICAL
U should provide me a letter head because you are the CEO of raynar anti-aging and cancer centre, no?

25 JuneDiana Chen- Robinson
I am disappointed that you as a healthcare provider will not take responsibility for the diagnosis for my mother's condition. Or so called condition. You lost your credibility by wanting to take no responsibility. That's not what a doctor does and that's not a proper Christian's behaviour too.

I am going to ask you for a full refund of the $2325. You don't have a choice Bob, you will need to give me a full lump sum refund. You have lost my trust and you have just threw your credibility into the trash.

25 JuneDiana Chen- Robinson
You invalidated your whole doctrine by asking mds for a verification of the condition which you so often have claimed that are not detectable by science.

26 JuneDoc Bob Koh
I can remove the last paragraph. Yes you are right, quantum energy is a very unique science and it will show up what science can't pick up yet. However, All you need do is to sign a release letter like what patients do when surgeons operate on them. Basically, patients are aware that I am a Complementary Alternative Medicine Practitioner and that although all care are taken to make sure that accidents do not happen, and that you will indemnify us from all claims when you do our treatment program. I can do that if that is better for you and agreeable. Doc Bob

26 JuneDiana Chen- Robinson
Bob, stop giving me excuses. That does not look like any justification for what you have written in the last paragraph. How can you say you want to remove or add on any stuff as you please or if it pleases your clients? Where are your integrity and principals? What are your standard operating procedures?

You have lost your trust in me after reading your diagnosis. You are not a surgeon and you are not operating just so that we are clear. You simply diagnosed my mother and all doctors will NOT say that they do not want to be responsible for the diagnosis. Can u imagine if surgeons holds no responsible for diagnosis then go on the carry out surgeries? Doc, I'm a graduate, an extremely savvy mother, a well travelled person and I was a professional. Please do not talk as if I'm stupid.

Enough is said, I want a full refund and I do not want anymore excuses from you.

26 JuneDiana Chen- Robinson
I lost my trust in u
Btw just so you know, pls be clear that the indemnity forms that patients are made to sign before an op are against specific identified risks not carte Blanche to indemnify any actions that the surgeon takes.

26 JuneDoc Bob Koh
I will speak to the Dr for the refund for the hair test if that's what you want. We do not have any such request before and i will find out for you. As for my consult fees, if you feel that you are justified to have a refund after i have spent time with you, I am at peace with it. I am now in KL and will be back in Tpe on 5th July and will speak to the Dr about your case.

26 JuneDiana Chen- Robinson
Definitely I am in total peace.
I don't care if that Dr or whatever will give a refund or not, if you have to dig from your own pockets so be it. I am at total peace with that and May I also add that your 'consult' fees are not worth it at all and I want a full refund because you have totally discredit yourself from all that you said from day one. In fact I will even go as far as saying that I regret to have met you. Harsh reality isn't it? But it's the fact.

26 JuneDiana Chen- Robinson
Just so that u know it's not because I'm unreasonable . And yes I am still asking u for the full refunds for many reasons. But your denial of wanting any responsibility for the diagnosis and your treatments are definitely not ethical and that has really put a big question mark in my head about your practices.That's not what a proper health care provider should do. It's wrong of you Bob.

Just so that you know that I'm not trying to get 'free' consults or services out of u by asking a refund, I'll be bringing this up with my family lawyer. In any case the time you spent with me and my mom you hardly did anything? First time was interviewing my mother and second time was spent going thru the test Which you charged me sgd $200. And till today I still don't know why you charged me in SG dollars when u have always charged in US and why you charged me for explaining the diagnosis? Doesn't make sense does it? Real easy money there Bob.

I will be expecting a full refund of $2325 and nothing less. I don't want to waste your time and especially not my time. But in the case where I need to spend more time dealing with this issue, I will. I don't want anymore excuses, I just want an answer to whether you will give me a full refund or not? That is all

05 JulyDiana Chen- Robinson
Waiting for your reply

05 JulyDoc Bob Koh
I am now in KL n on my way to Tpe today. Will be discussing ur RQ tomoro at our mtg. Take care. Doc

11 JulyDiana Chen- Robinson
Action will be taken against u should u not refund me.See More

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